PSK Coorg Spices Return and Refund Policy

At PSK Coorg Spices, we are committed to delivering premium-quality, authentic Coorg spices and natural products. Customer satisfaction is our top priority, and we strive to ensure that every order meets your expectations.

This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

Eligibility for Returns

We accept return or replacement requests under the following conditions:

  • Product received is damaged or defective
  • Wrong product delivered
  • Product is expired or spoiled
  • Package is tampered with at the time of delivery

To be eligible:

  • The request must be raised within 48 hours of delivery
  • Product must be unused, unopened, and in original packaging
  • Proof such as photos or videos is required

Non-Returnable Products

Due to the nature of food and spice products, the following items are not eligible for return:

  • Opened or used products
  • Products without original packaging
  • Items returned after the specified time window
  • Products damaged due to improper storage by the customer

Return Process

To initiate a return:

  1. Contact us via email or customer support
  2. Share:
    • Order ID
    • Issue details
    • Supporting images/videos
  3. Our team will review and approve the request within 1–2 business days

Once approved:

  • We may arrange a pickup, or
  • Request you to self-ship the product (reimbursement provided if applicable)

Refund Policy

Refunds are processed under the following conditions:

  • Approved return requests
  • Order cancellation before shipment
  • Unavailable products after order placement

Refund Timeline:

  • Refunds are initiated within 3–5 business days after approval
  • Amount is credited within:
    • 5–7 business days (UPI/Wallets)
    • 7–10 business days (Bank/Card payments)

Replacement Policy

We offer free replacement in case of:

  • Damaged products
  • Incorrect items delivered

Replacement is subject to stock availability. If not available, a full refund will be issued.

Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not possible

Shipping Charges

  • Free return shipping for damaged/incorrect items
  • Shipping charges are non-refundable for other cases

Quality Assurance Commitment

At PSK Coorg Spices, we ensure:

  • Carefully packed, hygienic products
  • Strict quality checks before dispatch
  • Authentic, farm-sourced spices from Coorg

However, natural products may slightly vary in color, aroma, and texture, which is not considered a defect.

Contact Us

For any return or refund queries:

  • 📧 Email: info@pskcoorgspicetraders.com
  • 📞 Phone: +91 9036835828
  • ⏰ Support Hours: 9:00 AM – 6:00 PM (Mon–Sat)

Final Note

By placing an order with PSK Coorg Spices, you agree to this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.

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